Shipping & Returns

SHIPPING AND LOCAL PICKUP POLICY

Once you've placed an online order, you'll receive a confirmation email where you can monitor its status. Orders are generally fulfilled within 1 to 2 business days after purchase. Expect a separate email with tracking information as soon as your package ships. (Once the carrier scans your package, the estimated delivery date will adjust accordingly.)

We ship worldwide and we accept shipping to PO Box addresses in Canada via Canada Post. 

Please note if you are picking up your order, you must pick up your purchase within 10 business days from receiving your "ORDER IS READY FOR PICK UP" confirmation. If you do not pick up your order within the 10 business day timeframe, your purchase will be voided and refunded and a 15% restocking fee may be deducted off your refund. 

NOTE: Any orders placed after 1pm EST will be shipped the following business day.

RETURN POLICY

You have up to 60 days to return your order from the time of purchase for a refund. There may be a 15% restocking fee for all returned orders, which will be deducted from your refund. 

To be eligible for a return, you must ensure the item(s) is in the same condition that you received it, meaning it cannot be installed, painted, modified, altered or customized in any way.

Note, returns are only eligible for stock items only; custom items are not eligible for return.

For items that were purchased on our online store, please fill out the Return Process Form here. For any other stock items that were purchased outside of our online store, the customer is responsible for obtaining their own shipping label. 

Warranty Information: Damage resulting from improper handling, installation errors, excessive force, or incorrect maintenance is not covered under the manufacturer's warranty. Please contact info@envisivent.com for further questions.

For items that were purchased outside of our online store, please send an email to info@envisivent.com detailing the reason for your return, and specify which items you will be returning and the quantity, and send your return shipment to:

Attn: Envisivent

100 Granton Drive, Unit 2

Richmond Hill, L4B 1H7

IMPORTANT:

  • A Shipping and Handling Fee will be deducted from the total amount being refunded for US orders being returned. This is a set Fee from UPS that is determined based on the total value and quantity of the items being returned.
  • We do not accept returns for items that have been damaged* (scratches, dents, paint chipped etc.).
  • All returned items should be in their original condition and packaging.
  • Damages that are caused by incorrect installation or by the user altering the product will void the Warranty and Return Policy.
  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs on the original purchase will not be refunded.

Once your refund form is received and your return is inspected, we will send you an email to notify you that we have received your returned item and will notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We will only replace an item if it is defective or damaged upon delivery. Thoroughly inspect your Envisivent products at the time of receiving. If you are not satisfied with the condition of your purchase, be sure to promptly report any product defects or damages to info@envisivent.com. Refunds will only be provided along with proof (i.e. picture) of defective item which can be sent to info@envisivent.com.

Please send your return item(s) to: 100 Granton Drive, Unit 2, Richmond Hill, ON, L4B 1H7, Canada.

Damaged/Defective Items

You have up to 10 business to report any damages during shipping after receiving the product. Any product damage reported after 10 business days will not be eligible for refund or replacement

We will only replace an item if it is defective or damaged upon delivery. Thoroughly inspect your Envisivent products at the time of receiving. If you are not satisfied with the condition of your purchase, be sure to promptly report any product defects or damages to info@envisivent.com. Refunds will only be provided along with proof (i.e. picture) of defective item which can be sent to info@envisivent.com.

Please send your return item(s) to: 100 Granton Drive, Unit 2, Richmond Hill, ON, L4B 1H7, Canada.